Redtail CRM – Activities and Workflows Not Loading on Today Page

Incident Report for Redtail Technology

Resolved

We’ve resolved the underlying issue that was preventing Activities, Workflows, and other items from loading, especially on the Today page. However, to ensure full functionality is restored on your device, you may still need to:

1. Flush your DNS settings
2. Clear your browser’s cache and cookies

Helpful guides:
Flush DNS - Windows (https://support.redtailtechnology.com/s/article/How-to-Flush-DNS-on-a-Windows-PC)

Flush DNS - Mac (https://support.redtailtechnology.com/s/article/How-to-Flush-DNS-on-a-MAC)

Clear browser cache -
- Chrome (https://support.google.com/chrome/answer/2392709?visit_id=637529785914265530-3378717902&rd=1)
- Edge (https://support.microsoft.com/en-us/windows/manage-cookies-in-microsoft-edge-view-allow-block-delete-and-use-168dab11-0753-043d-7c16-ede5947fc64d)
- Firefox (https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US)
- Safari (https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac)

We appreciate your patience and thank you for your continued partnership.

Posted Jul 29, 2025 - 11:05 PDT

Investigating

We’re aware of an issue where Activities, Workflows, and other items may not load—particularly on the Today page.
As a temporary workaround, please clear your DNS settings, followed by your browser’s cache and cookies, while we work to resolve the issue at scale.

Helpful guides:
- How to Flush DNS – Windows (https://support.redtailtechnology.com/s/article/How-to-Flush-DNS-on-a-Windows-PC)
- How to Flush DNS – Mac (https://support.redtailtechnology.com/s/article/How-to-Flush-DNS-on-a-MAC)
- How to Clear Browser History and Cache
- Chrome (https://support.google.com/chrome/answer/2392709?visit_id=637529785914265530-3378717902&rd=1)
- Edge (https://support.microsoft.com/en-us/windows/manage-cookies-in-microsoft-edge-view-allow-block-delete-and-use-168dab11-0753-043d-7c16-ede5947fc64d)
- Firefox (https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US)
- Safari (https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac)

We apologize for the inconvenience and appreciate your patience as we work toward a resolution.

Posted Jul 29, 2025 - 07:26 PDT

This incident affected: Redtail CRM.