Monitoring - A fix has been implemented and we are monitoring the results.
Jul 01, 2026 - 09:47 PDT
Jul 01, 2026 - 09:47 PDT
Investigating - We are currently investigating an issue affecting the integration between Black Diamond and Redtail CRM. As a result, account data from Black Diamond may not be updating as expected, causing account balances and related information in Redtail CRM to appear outdated or incomplete.
This issue may affect multiple firms that use the Black Diamond account feed, including Black Diamond and Triad Advisors. Users may experience delayed account updates, which could impact account balances, reporting, and related workflows within Redtail CRM.
Our teams are actively working to restore normal processing and validate data synchronization. We will provide additional updates as more information becomes available.
We apologize for the inconvenience and appreciate your patience as we work to resolve the issue.
Jul 01, 2026 - 09:16 PDT
This issue may affect multiple firms that use the Black Diamond account feed, including Black Diamond and Triad Advisors. Users may experience delayed account updates, which could impact account balances, reporting, and related workflows within Redtail CRM.
Our teams are actively working to restore normal processing and validate data synchronization. We will provide additional updates as more information becomes available.
We apologize for the inconvenience and appreciate your patience as we work to resolve the issue.
Jul 01, 2026 - 09:16 PDT
Identified - We have identified that delays or issues with multi-factor authentication (MFA) for Redtail CRM and emails sent from Redtail CRM (including password reset emails and notifications) are being filtered or quarantined by select email security providers. While we continue working with our vendors to improve delivery, some users may experience intermittent delays.
As a temporary workaround, we recommend contacting your email provider (e.g., Smarsh or Mimecast) to request whitelisting of the following domains to help ensure timely delivery:
- redtailemail.com
- redtailtechnology.com
We appreciate your patience as we continue monitoring and working toward full resolution.
Jun 02, 2026 - 17:35 PDT
As a temporary workaround, we recommend contacting your email provider (e.g., Smarsh or Mimecast) to request whitelisting of the following domains to help ensure timely delivery:
- redtailemail.com
- redtailtechnology.com
We appreciate your patience as we continue monitoring and working toward full resolution.
Jun 02, 2026 - 17:35 PDT
Investigating - Multi-factor authentication (MFA) for Redtail CRM and emails sent from Redtail CRM (including password reset emails and notifications) are currently experiencing intermittent issues. Some clients may have difficulty accessing their accounts or receiving CRM-generated emails. We are actively working to restore full functionality and apologize for any inconvenience. Thank you for your patience.
Jun 02, 2026 - 09:18 PDT
Jun 02, 2026 - 09:18 PDT
About This Site
Welcome to Redtail's status page. This is a good place to check for any known system issues, outages or scheduled maintenance. If you don't find what you need here, you can always contact us at:
support@redtailtechnology.com
800.206.5030
Redtail API (REST)
Operational
Redtail CRM
Operational
Redtail Imaging
Operational
Redtail Email
Operational
Retriever Cloud
Operational
Retriever for Tailwag
Operational
Client Services
Operational
Outbound Integrations
Operational
Inbound Integrations/SSO
Operational
Redtail Speak
Operational
Redtail CRM Mobile
Operational
Suite Sync
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.