Monitoring - At this time, we are seeing the successful delivery of mail between our servers and Microsoft's servers. We will be monitoring the exchange of mail to ensure the issue is fully resolved. We thank you for your patience and understanding as we work with Microsoft on a resolution.
Jul 25, 2024 - 05:34 PDT
Investigating - We are currently aware of an issue impacting delivery to Microsoft hosted mailboxes and their free email accounts (live.com, msn.com, outlook.com, and hotmail.com) from Redtail IPs. Our engineers have reached out to Microsoft in an effort to try and determine the root cause and seek resolution.
Jul 24, 2024 - 07:38 PDT

About This Site

Welcome to Redtail's status page. This is a good place to check for any known system issues, outages or scheduled maintenance. If you don't find what you need here, you can always contact us at:
support@redtailtechnology.com
800.206.5030

Redtail API (REST) Operational
90 days ago
100.0 % uptime
Today
Redtail CRM Operational
90 days ago
100.0 % uptime
Today
Redtail Imaging Operational
90 days ago
100.0 % uptime
Today
Redtail Email Operational
90 days ago
99.99 % uptime
Today
Retriever Cloud Operational
90 days ago
100.0 % uptime
Today
Retriever for Tailwag Operational
90 days ago
100.0 % uptime
Today
Client Services ? Operational
90 days ago
100.0 % uptime
Today
Outbound Integrations Operational
90 days ago
100.0 % uptime
Today
Inbound Integrations/SSO Operational
90 days ago
100.0 % uptime
Today
Redtail Speak Operational
90 days ago
100.0 % uptime
Today
Redtail CRM Mobile Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Redtail API Response Time (REST)
Fetching
Redtail CRM Response Time
Fetching
Past Incidents
Jul 26, 2024

No incidents reported today.

Jul 25, 2024
Resolved - This incident has been resolved.
Jul 25, 14:33 PDT
Identified - The issue has been identified and a fix is being implemented.
Jul 25, 13:50 PDT
Investigating - We are aware that some users are impacted by a privacy error message when accessing saved URLs or bookmarks for the Redtail CRM. Please log on directly to the CRM at this time via crm.redtailtechnology.com.
Jul 25, 13:43 PDT
Jul 24, 2024
Jul 23, 2024
Resolved - The deliverability issues to some email providers has been resolved. We thank you for your patience and understanding as we worked to clear up the issue.
Jul 23, 18:53 PDT
Monitoring - We are beginning to see outbound emails to those impacted providers deliver successfully to their servers. We will continue to monitor.
Jul 23, 16:28 PDT
Identified - We are currently aware of an issue with some email provider (msn.com, live.com, hotmail.com, bellsouth.net) bouncing emails from Redtail IPs. Our engineers have reached out to the providers in an effort to try and determine the root cause and seek resolution.
Jul 23, 10:23 PDT
Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024
Resolved - This incident has been resolved.
Jul 19, 13:50 PDT
Monitoring - Related to a widespread, third-party global outage, Redtail is continuously monitoring our systems and working to avoid any further disruptions to you. Currently, Redtail systems appear in good working order and we are actively working to resolve any remaining issues. Please be aware that certain functionality may be intermittently slow or unavailable as we troubleshoot throughout the day.
Jul 19, 07:07 PDT
Resolved - This incident has been resolved.
Jul 19, 10:57 PDT
Investigating - Our Engineers have been working to upgrade Redtail's Email Services infrastructure over the last few months. As part of these efforts, we have updated SMTP routing via DNS to our new MTAs and Load Balancer. We are proactively monitoring the changes at this time to detect and remediate any negative impacts. We are posting an incident to alert you that there have been some changes. If you have issues sending mail, please try flushing dns, restart your modem/router, and/or restart your offline mail clients (i.e. Outlook, AppleMail, etc). If these steps do not resolve your access issues, please contact our support team for assistance. Thank you for your patience and understanding as we work to make these infrastructure improvements.
Jul 18, 19:33 PDT
Jul 18, 2024
Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.