Investigating - Some users are reporting issues when attempting to login to Redtail CRM and Imaging. Our engineers are currently looking into the issue and working to identify the root cause. We do sincerely apologize for any inconvenience the issue may cause to your daily operations.
Jan 25, 08:23 PST

About This Site

Welcome to Redtail's status page. This is a good place to check for any known system issues, outages or scheduled maintenance. If you don't find what you need here, you can always contact us at:
support@redtailtechnology.com
800.206.5030

Redtail API (REST) Operational
90 days ago
99.81 % uptime
Today
Redtail CRM Partial Outage
90 days ago
99.44 % uptime
Today
Redtail Imaging Partial Outage
90 days ago
99.92 % uptime
Today
Redtail Webmail Operational
90 days ago
99.96 % uptime
Today
Retriever Cloud Operational
90 days ago
99.81 % uptime
Today
Retriever for Tailwag Operational
90 days ago
99.82 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Redtail API Response Time (REST)
Fetching
Redtail CRM Response Time
Fetching
Past Incidents
Jan 25, 2022

Unresolved incident: Some users reporting issues accessing Redtail CRM & Imaging..

Jan 24, 2022
Resolved - This incident has been resolved.
Jan 24, 13:19 PST
Identified - The issue has been identified and a fix is being implemented.
Jan 24, 12:59 PST
Investigating - Some customers are not able to login to webmail. We have identified the issue causing this and are working to resolve it.
Jan 24, 12:59 PST
Jan 23, 2022

No incidents reported.

Jan 22, 2022

No incidents reported.

Jan 21, 2022

No incidents reported.

Jan 20, 2022

No incidents reported.

Jan 19, 2022

No incidents reported.

Jan 18, 2022

No incidents reported.

Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022
Completed - The scheduled maintenance has been completed.
Jan 14, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 22:00 PST
Scheduled - At Redtail, we understand that our customers rely on Redtail’s services to enable seamless access to the tools needed for your day-to-day operations, allowing you to work where you want. To ensure we continue to provide this best-in-class service to customers, we have scheduled the following maintenance:

Maintenance Details Purpose: We will be performing routine maintenance to infrastructure that affects all Redtail products.
Maintenance Start: Thursday, January 13th, 10:00 PM PDT
Maintenance End: Friday, January 14th, 2:00 AM PDT

Estimated Customer Impacts: During this service window, there could be brief periods of down-time for all Redtail products and services. Please note that with any maintenance, there is the possibility of unexpected issues that could arise. We understand that this may pose an inconvenience to some subscribers who may be burning the evening oil. That said, we sincerely apologize for any negative impact these updates may cause.
Jan 7, 14:48 PST
Jan 13, 2022
Resolved - This incident has been resolved.
Jan 13, 15:10 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 13, 13:38 PST
Investigating - We are currently investigating this issue.
Jan 13, 11:08 PST
Completed - The scheduled maintenance has been completed.
Jan 13, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 22:00 PST
Scheduled - At Redtail, we understand that our customers rely on Redtail’s services to enable seamless access to the tools needed for your day-to-day operations, allowing you to work where you want. To ensure we continue to provide this best-in-class service to customers, we have scheduled the following maintenance:

Maintenance Details Purpose: We will be performing routine maintenance to infrastructure that affects Redtail's Hosted Email Services.
Maintenance Start: Wednesday, January 12th, 10:00 PM PST
Maintenance End: Thursday, January 13th, 2:00 AM PST

Estimated Customer Impacts: During this service window, you may see periods of time where you will not be able to access your Redtail-hosted mailbox, check your messages or send messages. You may also see a delay in receiving incoming mail but please rest assured that all incoming mail will be delivered. Please note that with any maintenance, there is the possibility of unexpected issues that could arise. We understand that this may pose an inconvenience to some subscribers who may be burning the midnight oil. That said, we sincerely apologize for any negative impact these updates may cause.
Jan 12, 10:16 PST
Jan 12, 2022
Jan 11, 2022

No incidents reported.