All Systems Operational

About This Site

Welcome to Redtail's status page. This is a good place to check for any known system issues, outages or scheduled maintenance. If you don't find what you need here, you can always contact us at:
support@redtailtechnology.com
800.206.5030

Redtail API (REST) Operational
90 days ago
99.93 % uptime
Today
Redtail CRM Operational
90 days ago
99.9 % uptime
Today
Redtail Imaging Operational
90 days ago
99.93 % uptime
Today
Redtail Webmail Operational
90 days ago
99.93 % uptime
Today
Retriever Cloud Operational
90 days ago
99.93 % uptime
Today
Retriever for Tailwag Operational
90 days ago
99.93 % uptime
Today
Call Center ? Operational
90 days ago
99.79 % uptime
Today
Outbound Integrations Operational
90 days ago
99.93 % uptime
Today
Inbound Integrations/SSO Operational
90 days ago
99.93 % uptime
Today
Redtail Speak Operational
90 days ago
99.93 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Redtail API Response Time (REST)
Fetching
Redtail CRM Response Time
Fetching
Past Incidents
Feb 6, 2023

No incidents reported today.

Feb 5, 2023

No incidents reported.

Feb 4, 2023

No incidents reported.

Feb 3, 2023

No incidents reported.

Feb 2, 2023

No incidents reported.

Feb 1, 2023

No incidents reported.

Jan 31, 2023
Postmortem - Read details
Feb 2, 05:50 PST
Resolved - This incident has been resolved.
Jan 31, 14:01 PST
Monitoring - We have taken some corrective measures to mitigate the issue. Some residual delays may be experienced as the system works through backlog of queued mail. We sincerely apologize for any negative impact to your day-to-day operations that may have resulted due to the identified issue.
Jan 31, 13:27 PST
Identified - Our Engineers have identified the root cause for the issue impacting inbound mail. They are working to implement some mitigation steps to help alleviate the issue while they work towards a full resolution. We appreciate your patience and understanding as we work through the issue.
Jan 31, 13:14 PST
Investigating - Our Engineers are investigating the reoccurring issue in delayed mail. They are working to quickly resolve the issue. Thank you for your patience and understanding.
Jan 31, 11:48 PST
Monitoring - Some users reported an issue with delayed incoming emails. Our Engineers investigated the reported issue and verified an issue with our email scanning layers that was quickly resolved. Once the our Engineers took the necessary corrective measures, mail started flowing as expected. Some residual delays may be experienced as the system works through backlog of queued mail. We sincerely apologize for any negative impact to your day-to-day operations that may have resulted due to the identified issue.
Jan 31, 09:31 PST
Jan 30, 2023
Resolved - This incident has been resolved.
Jan 30, 12:58 PST
Update - We are continuing to monitor for any further issues. If you are noticing any outstanding discrepancies with your CRM account, please contact our Support team at support@redtailtechnology.com to report.
Jan 30, 07:54 PST
Update - We are continuing to monitor for any further issues.
Jan 30, 07:44 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 30, 07:40 PST
Identified - The issue has been identified and a fix is being implemented.
Jan 30, 07:40 PST
Investigating - We are aware that some users are currently reporting database discrepancies within their Redtail CRM account. Our engineers are actively investigating the reported issue. We greatly appreciate your patience. Please note that the reported issue could impact Redtail Support hold times.
Jan 30, 06:29 PST
Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023
Completed - The scheduled maintenance has been completed.
Jan 26, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 21:01 PST
Scheduled - At Redtail, we understand that our customers rely on Redtail’s services to enable seamless access to the tools needed for your day-to-day operations, allowing you to work where you want. To ensure we continue to provide this best-in-class service to customers, we have scheduled the following maintenance:

Maintenance Details Purpose: We will be performing routine maintenance to infrastructure that affects Redtail's Hosted Email Services.
Maintenance Start: Wednesday, January 25th, 9:00 PM PST
Maintenance End: Thursday, January 26th, 1:00 AM PST

Estimated Customer Impacts: During this service window, you may not be able to access your Redtail-hosted mailbox, check your messages or send messages. You may also see a delay in receiving incoming mail but please rest assured that all incoming mail will be delivered. Please note that with any maintenance, there is the possibility of unexpected issues that could arise. We understand that this may pose an inconvenience to some subscribers who may be burning the midnight oil. That said, we sincerely apologize for any negative impact these updates may cause.

Jan 23, 09:39 PST
Jan 25, 2023
Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.