Monitoring - During a scheduled maintenance window, our engineers implemented some routing changes for a set of connections types (webmail, imap, pop, and mapi). We are continuing to monitor those changes and their impacts to ensure normal expected behavior is observed. This status post is a proactive post to allow for transparency.
Jun 13, 2024 - 20:55 PDT

About This Site

Welcome to Redtail's status page. This is a good place to check for any known system issues, outages or scheduled maintenance. If you don't find what you need here, you can always contact us at:
support@redtailtechnology.com
800.206.5030

Redtail API (REST) Operational
90 days ago
100.0 % uptime
Today
Redtail CRM Operational
90 days ago
100.0 % uptime
Today
Redtail Imaging Operational
90 days ago
100.0 % uptime
Today
Redtail Email Operational
90 days ago
99.99 % uptime
Today
Retriever Cloud Operational
90 days ago
100.0 % uptime
Today
Retriever for Tailwag Operational
90 days ago
100.0 % uptime
Today
Client Services ? Operational
90 days ago
100.0 % uptime
Today
Outbound Integrations Operational
90 days ago
100.0 % uptime
Today
Inbound Integrations/SSO Operational
90 days ago
100.0 % uptime
Today
Redtail Speak Operational
90 days ago
100.0 % uptime
Today
Redtail CRM Mobile Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Redtail API Response Time (REST)
Fetching
Redtail CRM Response Time
Fetching
Past Incidents
Jun 14, 2024

No incidents reported today.

Jun 13, 2024
Completed - The scheduled maintenance has been completed.
Jun 13, 22:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 18:30 PDT
Scheduled - At Redtail, we understand that our customers rely on Redtail’s services to enable seamless access to the tools needed for your day-to-day operations, allowing you to work where you want. To ensure we continue to provide this best-in-class service to customers, we have scheduled the following maintenance:

Maintenance Details Purpose: We will be performing routine maintenance to infrastructure that affects Redtail's Hosted Email Services.
Maintenance Start: Thursday, June 13th, 6:30 PM PDT
Maintenance End: Thursday, June 13th, 10:30 PM PDT

Estimated Customer Impacts: During this service window, there may be intermittent connectivity when attempting to access to your Redtail-hosted mailbox, check your messages or send messages. Please note that with any maintenance, there is the possibility of unexpected issues that could arise. We understand that this may pose an inconvenience to some subscribers who may be working outside standard business hours. That said, we sincerely apologize for any negative impact these updates may cause.

Jun 13, 09:01 PDT
Jun 12, 2024

No incidents reported.

Jun 11, 2024

No incidents reported.

Jun 10, 2024

No incidents reported.

Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024

No incidents reported.

Jun 6, 2024

No incidents reported.

Jun 5, 2024

No incidents reported.

Jun 4, 2024
Resolved - This incident has been resolved.
Jun 4, 09:51 PDT
Monitoring - A fix has been implemented to resolve the issue with Email History not loading within Redtail CRM. We will monitor things for a bit to ensure everything is back to normal.
Jun 4, 07:57 PDT
Identified - Our engineers have identified the issue and are diligently working on implementing a fix. We greatly appreciate your patience and understanding while we work to resolve this issue. As with any service issue, we sincerely apologize for any negative impact this may create in your current daily operations.
Jun 4, 07:41 PDT
Investigating - We are currently investigating an issue impacting Email History with Redtail CRM. At this time, users that utilize the Email History Feature is currently showing as blank. Our engineers are working to identify the issue. We apologize for any negative impact this may create in your current daily operations.
Jun 4, 07:05 PDT
Jun 3, 2024

No incidents reported.

Jun 2, 2024

No incidents reported.

Jun 1, 2024

No incidents reported.

May 31, 2024

No incidents reported.