Redtail CRM Service Advisory: Background Job Processing Affecting Downloads and Bulk Operations
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Investigating - We are investigating an issue affecting Redtail CRM that may cause some users to experience general slowness, syncing issues in Retriever Cloud, and an inability to create free trials. Additionally, certain Redtail CRM downloads and bulk operations that are processed as background jobs may fail when generating custom exports, reports, labels, and other downloads that exceed the configured job-processing threshold.
Workaround Available
Until a fix is available, users can avoid the issue with affected bulk operations by increasing the following setting to the maximum value of 500:
Preferences > Miscellaneous > Submit bulk operation to a job if selected contacts exceeds this threshold
Operations involving fewer contacts than the configured threshold should process successfully through the browser instead of the background job system.
Our team is actively investigating the issue and working toward a resolution. We apologize for the inconvenience and will provide additional updates as more information becomes available.
Thank you for your patience.
Sep 17, 2026 - 08:45 PDT
Workaround Available
Until a fix is available, users can avoid the issue with affected bulk operations by increasing the following setting to the maximum value of 500:
Preferences > Miscellaneous > Submit bulk operation to a job if selected contacts exceeds this threshold
Operations involving fewer contacts than the configured threshold should process successfully through the browser instead of the background job system.
Our team is actively investigating the issue and working toward a resolution. We apologize for the inconvenience and will provide additional updates as more information becomes available.
Thank you for your patience.
Sep 17, 2026 - 08:45 PDT
About This Site
Welcome to Redtail's status page. This is a good place to check for any known system issues, outages or scheduled maintenance. If you don't find what you need here, you can always contact us at:
support@redtailtechnology.com
800.206.5030
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