All Systems Operational

About This Site

Welcome to Redtail's status page. This is a good place to check for any known system issues, outages or scheduled maintenance. If you don't find what you need here, you can always contact us at:
support@redtailtechnology.com
800.206.5030

Redtail API (REST) Operational
90 days ago
100.0 % uptime
Today
Redtail CRM Operational
90 days ago
99.89 % uptime
Today
Redtail Imaging Operational
90 days ago
100.0 % uptime
Today
Redtail Email Operational
90 days ago
99.91 % uptime
Today
Retriever Cloud Operational
90 days ago
100.0 % uptime
Today
Retriever for Tailwag Operational
90 days ago
100.0 % uptime
Today
Client Services ? Operational
90 days ago
100.0 % uptime
Today
Outbound Integrations Operational
90 days ago
100.0 % uptime
Today
Inbound Integrations/SSO Operational
90 days ago
99.98 % uptime
Today
Redtail Speak Operational
90 days ago
100.0 % uptime
Today
Redtail CRM Mobile Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Redtail API Response Time (REST)
Fetching
Redtail CRM Response Time
Fetching
Past Incidents
Apr 15, 2024

No incidents reported today.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024
Completed - The scheduled maintenance has been completed.
Apr 12, 18:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 17:30 PDT
Scheduled - At Redtail, we understand that our customers rely on Redtail’s services to enable seamless access to the tools needed for your day-to-day operations, allowing you to work where you want. To ensure we continue to provide this best-in-class service to customers, we have scheduled the following maintenance:

Maintenance Details Purpose: We will be performing routine maintenance to infrastructure that affects Redtail's Hosted Email Services.
Maintenance Start: Friday, April 12th, 5:30 PM PDT
Maintenance End: Friday, April 12th, 6:30 PM PDT

Estimated Customer Impacts: During this service window, there may be intermittent connectivity when attempting to access to your Redtail-hosted mailbox, check your messages or send messages. Please note that with any maintenance, there is the possibility of unexpected issues that could arise. We understand that this may pose an inconvenience to some subscribers who may be working outside standard business hours. That said, we sincerely apologize for any negative impact these updates may cause.

Apr 12, 11:43 PDT
Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024
Resolved - This incident has been resolved.
Apr 9, 06:38 PDT
Monitoring - Some users have reported a continued issue with delayed incoming emails. At this time, some residual delays may be experienced as the system works through a high volume event following the previously resolved issue. We sincerely apologize for any negative impact to your day-to-day operations that may have resulted due to the identified issue.
Apr 8, 13:14 PDT
Apr 8, 2024
Postmortem - Read details
Apr 10, 07:30 PDT
Resolved - This incident has been resolved.
Apr 8, 12:27 PDT
Update - Some residual delays still may be experienced as the system works through backlog of queued/deferred mail. Inbound delivery for new mail may be slowed a little as well due to the processing of deferred mail and peak traffic hours on a Monday. We sincerely apologize for any negative impact to your day-to-day operations that may have resulted due to the identified issue.
Apr 8, 09:03 PDT
Monitoring - Some users have reported an issue with delayed incoming emails. Our Engineers have investigated the reported issue and verified an issue with our email gateway that was quickly resolved. Once the our Engineers took the necessary corrective measures, mail started flowing as expected. Some residual delays may be experienced as the system works through backlog of queued mail. We sincerely apologize for any negative impact to your day-to-day operations that may have resulted due to the identified issue.
Apr 8, 05:35 PDT
Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.

Apr 4, 2024

No incidents reported.

Apr 3, 2024
Resolved - This incident has been resolved. Again, we sincerely offer our apologies for any negative impact to your daily operations. We wholeheartedly appreciate your continued support of Redtail and our services.
Apr 3, 06:27 PDT
Monitoring - Our Engineers have implemented a fix to resolve the issue impacting users of Redtail's Hosted Email Services and are currently monitoring to ensure all service functionality returns to normal. We sincerely apologize for the issue and any impact to your day-to-day operations.
Apr 3, 06:12 PDT
Identified - Our Engineers have identified the root cause of the issue impacting Redtail's Hosted Email Services. They are currently working on a fix to correct the root cause. Thank you for your patience as we work to get your service back to normal and expected functionality.
Apr 3, 06:02 PDT
Investigating - We are aware of email issues and have identified the issue. We are working toward resolution and it should be resolved shortly.
Apr 3, 05:53 PDT
Apr 2, 2024

No incidents reported.

Apr 1, 2024

No incidents reported.