Identified - Account values are currently missing for most users with an account feed integration. We are working to reprocess the account feed files. Account balances in the CRM should reflect updated values within 24-48 hours.
Feb 20, 2024 - 12:17 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 20, 2024 - 12:07 PST
Update - We’re beginning to see resolution for impacted databases. We are continuing to treat this issue with urgency and is our top priority.
Feb 20, 2024 - 11:01 PST
Update - Our technical team has been actively working on resolving the root cause of the login issues. While this issue is not yet resolved, please rest assured that resolving this matter is our top priority. We will continue to provide regular updates as we make progress towards a resolution.
Feb 20, 2024 - 10:03 PST
Identified - We are actively working towards a resolution for the log in issues of the CRM. The issue should be resolved by 10a Pacific Time. We will continue to update us on our progress.
Feb 20, 2024 - 08:16 PST
Investigating - Engineers are actively investigating an issue impacting some users accessing and navigating Redtail CRM. Users may experience intermittent errors while investigation is under way. We do sincerely apologize for any inconvenience the issue may cause to your daily operations.
Feb 20, 2024 - 06:38 PST
Identified - Engineers have identified that some users are unable to access recently uploaded CRM documents. We are currently going through a synchronization process to restore access to documents as soon as possible.
Feb 20, 2024 - 08:21 PST

About This Site

Welcome to Redtail's status page. This is a good place to check for any known system issues, outages or scheduled maintenance. If you don't find what you need here, you can always contact us at:
support@redtailtechnology.com
800.206.5030

Redtail API (REST) Operational
90 days ago
100.0 % uptime
Today
Redtail CRM Operational
90 days ago
100.0 % uptime
Today
Redtail Imaging Operational
90 days ago
100.0 % uptime
Today
Redtail Email Operational
90 days ago
100.0 % uptime
Today
Retriever Cloud Operational
90 days ago
100.0 % uptime
Today
Retriever for Tailwag Operational
90 days ago
100.0 % uptime
Today
Client Services ? Operational
90 days ago
100.0 % uptime
Today
Outbound Integrations Operational
90 days ago
100.0 % uptime
Today
Inbound Integrations/SSO Operational
90 days ago
100.0 % uptime
Today
Redtail Speak Operational
90 days ago
100.0 % uptime
Today
Redtail CRM Mobile Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Redtail API Response Time (REST)
Fetching
Redtail CRM Response Time
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Past Incidents
Feb 20, 2024

Unresolved incidents: Missing account balances, Intermittent CRM document storage issues, Some users experiencing degraded CRM performance or inability to log in to CRM.

Feb 19, 2024
Completed - The scheduled maintenance has been completed.
Feb 19, 18:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 18:00 PST
Scheduled - At Redtail, we understand that our customers rely on Redtail’s services to enable seamless access to the tools needed for your day-to-day operations, allowing you to work where you want. To ensure we continue to provide this best-in-class service to customers, we have scheduled the following maintenance:

Maintenance Details Purpose: We will be performing a scheduled maintenance to infrastructure that affects Redtail CRM and related services
Maintenance Start: Friday, February 16th, 6:00 PM PDT
Maintenance End: Monday, February 19th, 6:00 PM PDT

Estimated Customer Impacts: During this service window, there may be intermittent connectivity when attempting to access to your Redtail CRM and outbound/inbound integrations.

Feb 16, 12:39 PST
Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024
Feb 15, 2024

No incidents reported.

Feb 14, 2024
Resolved - This incident has been resolved.
Feb 14, 06:59 PST
Investigating - Engineers are actively investigating an issue impacting some users in Redtail CRM document storage and Classic Imaging, specifically uploading documents. Users may experience intermittent upload errors while investigation is under way. We do sincerely apologize for any inconvenience the issue may cause to your daily operations.
Feb 13, 11:47 PST
Feb 13, 2024
Feb 12, 2024

No incidents reported.

Feb 11, 2024

No incidents reported.

Feb 10, 2024

No incidents reported.

Feb 9, 2024

No incidents reported.

Feb 8, 2024

No incidents reported.

Feb 7, 2024

No incidents reported.

Feb 6, 2024

No incidents reported.