All Systems Operational

About This Site

Welcome to Redtail's status page. This is a good place to check for any known system issues, outages or scheduled maintenance. If you don't find what you need here, you can always contact us at:
support@redtailtechnology.com
800.206.5030

Uptime over the past 90 days. View historical uptime.
Redtail API (REST) Operational
90 days ago
100.0 % uptime
Today
Redtail CRM Operational
90 days ago
100.0 % uptime
Today
Redtail Imaging Operational
90 days ago
100.0 % uptime
Today
Redtail Email Operational
90 days ago
99.9 % uptime
Today
Retriever Cloud Operational
90 days ago
100.0 % uptime
Today
Retriever for Tailwag Operational
90 days ago
100.0 % uptime
Today
Client Services ? Operational
90 days ago
100.0 % uptime
Today
Outbound Integrations Operational
90 days ago
100.0 % uptime
Today
Inbound Integrations/SSO Operational
90 days ago
100.0 % uptime
Today
Redtail Speak Operational
90 days ago
100.0 % uptime
Today
Redtail CRM Mobile Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Redtail API Response Time (REST)
Fetching
Redtail CRM Response Time
Fetching
Past Incidents
Jun 6, 2023

No incidents reported today.

Jun 5, 2023

No incidents reported.

Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023

No incidents reported.

May 31, 2023

No incidents reported.

May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023
Redtail [All Products]
Completed - The scheduled maintenance has been completed.
May 28, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 22:00 PDT
Scheduled - At Redtail, we understand that our customers rely on Redtail’s services to enable seamless access to the tools needed for your day-to-day operations, allowing you to work where you want. To ensure we continue to provide this best-in-class service to customers, we have scheduled the following maintenance:

Maintenance Details Purpose: We will be performing routine maintenance to infrastructure that affects all Redtail products.
Maintenance Start: Thursday, May 27th, 10:00 PM PDT
Maintenance End: Friday, May 28th, 2:00 AM PDT

Estimated Customer Impacts: During this service window, there could be brief periods of down-time for all Redtail products and services. Please note that with any maintenance, there is the possibility of unexpected issues that could arise. We understand that this may pose an inconvenience to some subscribers who may be burning the evening oil. That said, we sincerely apologize for any negative impact these updates may cause.
May 27, 08:22 PDT
May 27, 2023
May 26, 2023
Redtail Hosted Email Services | Access Issues
Postmortem - Read details
May 30, 06:22 PDT
Resolved - Our engineers have resolved the issue impacting users. We sincerely apologize for any negative impact to your day-to-day operations. Thank you for your patience and continued support of Redtail and it's portfolio of products.
May 26, 22:03 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 26, 21:54 PDT
Update - We apologize for the prolonged issue. Our engineers have identified the issue and are currently implementing a fix. We appreciate your patience and understanding as we work to resolve the issue.
May 26, 21:50 PDT
Update - We are continuing to work on a fix for this issue.
May 26, 19:26 PDT
Identified - The issue has been identified and a fix is being implemented.
May 26, 18:18 PDT
Investigating - Some users are experiencing an issue when attempting to access their email and send emails. We are working to identify the root cause for this issue.
May 26, 16:34 PDT
Redtail [All Products]
Completed - The scheduled maintenance has been completed.
May 26, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 22:00 PDT
Scheduled - At Redtail, we understand that our customers rely on Redtail’s services to enable seamless access to the tools needed for your day-to-day operations, allowing you to work where you want. To ensure we continue to provide this best-in-class service to customers, we have scheduled the following maintenance:

Maintenance Details Purpose: We will be performing routine maintenance to infrastructure that affects all Redtail products.
Maintenance Start: Thursday, May 25th, 10:00 PM PDT
Maintenance End: Friday, May 26th, 2:00 AM PDT

Estimated Customer Impacts: During this service window, there could be brief periods of down-time for all Redtail products and services. Please note that with any maintenance, there is the possibility of unexpected issues that could arise. We understand that this may pose an inconvenience to some subscribers who may be burning the evening oil. That said, we sincerely apologize for any negative impact these updates may cause.
May 23, 11:29 PDT
May 25, 2023
May 24, 2023

No incidents reported.

May 23, 2023

No incidents reported.

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