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Welcome to Redtail's status page. This is a good place to check for any known system issues, outages or scheduled maintenance. If you don't find what you need here, you can always contact us at:
support@redtailtechnology.com
800.206.5030

Uptime over the past 90 days. View historical uptime.
Redtail API (REST) Operational
Redtail CRM Operational
Redtail Imaging Operational
Redtail Email Operational
Retriever Cloud Operational
Retriever for Tailwag Operational
Client Services Operational
Outbound Integrations Operational
Inbound Integrations/SSO Operational
Redtail Speak Operational
Redtail CRM Mobile Operational
Suite Sync Operational
Operational
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No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 10, 2026

Redtail Emails to Microsoft-Hosted Addresses May Be Undeliverable
Resolved - Microsoft has confirmed that recent delivery failures to Outlook.com, Hotmail.com, Live.com and MSN.com addresses were caused by an update to its spam enforcement rules that inadvertently blocked legitimate emails. Microsoft has rolled back the change, and mail flow was restored as of 14:00 UTC on November 9.

No action is required to resolve this issue, and Microsoft’s authentication requirements for lower-volume senders remain unchanged. If you continue to see messages bouncing to these addresses, please contact Redtail Support.

While not required to address this issue, we continue to recommend setting up SPF, DKIM and DMARC for your domain. These authentication measures can help protect email deliverability and your domain’s reputation as email providers continue to strengthen their standards.
Nov 10, 09:53 PST
Monitoring - Some users are experiencing email delivery issues when sending messages to Outlook.com, Hotmail.com, Live.com, and MSN.com addresses. These messages may be rejected due to Microsoft's email authentication requirements for high-volume senders, which appear to be intermittently affecting some lower-volume senders as well. Our systems are operating normally.

To help resolve this issue, please verify that your domain has the following DNS records configured:

SPF
An SPF record identifies which mail servers are authorized to send email on behalf of your domain. Redtail's SPF record is:
v=spf1 include:spf.redtailtechnology.com -all

If you use an email encryption service, your SPF record must also include that provider. Both services should be included in a single SPF record. Having multiple SPF records for the same domain will cause SPF authentication to fail.
If you're unsure whether you use an encryption service, contact Redtail Support, and we can check for you.

DKIM
DKIM adds a digital signature to your outgoing email, allowing receiving servers to verify that messages were sent from your domain and haven't been altered.

To set up DKIM, contact Redtail Support. We'll create a DKIM record for you to add to your domain's DNS settings.

DMARC
Microsoft also recommends configuring a DMARC record to help authenticate your outgoing email. Add a TXT record with the following settings:
Host: _dmarc
Value: v=DMARC1; p=none;

Please allow up to 48 hours for DNS changes to take effect. If you have questions or need assistance reviewing your DNS settings, please contact Redtail Support.
Nov 9, 08:41 PST
Investigating - We are investigating an issue affecting the delivery of some emails sent from Redtail to free Microsoft email accounts, such as Outlook.com, Hotmail.com, and MSN.com.

Impacted messages may be rejected or returned to Redtail as undeliverable.

Our teams are actively investigating and will provide updates as additional information becomes available.
Nov 6, 15:15 PST

Nov 9, 2026

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

Nov 5, 2026

No incidents reported.

Nov 4, 2026

Resolved: Redtail Email Service Disruption
Resolved - We are aware of an issue that affected inbound email delivery for some Redtail clients using domain aliases. The disruption affected a small portion of users and occurred from the evening of November 3 through November 4.

Our team has resolved the issue, and normal email delivery has been restored.
Nov 4, 13:14 PST

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

Oct 27, 2026

Smarsh Email Encryption Outbound Delivery Issues
Resolved - This incident has been resolved.
Oct 27, 06:00 PDT
Investigating - We are aware of an issue affecting outbound email delivery for Redtail users who use Smarsh for email encryption. Smarsh has identified an issue with its email encryption service that may cause messages to be returned as undeliverable.

We are monitoring the situation and will share updates as more information becomes available.
Oct 26, 13:33 PDT
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