Monitoring - At this time, we are seeing the successful delivery of mail between our servers and Microsoft's servers. We will be monitoring the exchange of mail to ensure the issue is fully resolved. We thank you for your patience and understanding as we work with Microsoft on a resolution.
Jul 25, 2024 - 05:34 PDT
Investigating - We are currently aware of an issue impacting delivery to Microsoft hosted mailboxes and their free email accounts (live.com, msn.com, outlook.com, and hotmail.com) from Redtail IPs. Our engineers have reached out to Microsoft in an effort to try and determine the root cause and seek resolution.
Jul 24, 2024 - 07:38 PDT
Welcome to Redtail's status page. This is a good place to check for any known system issues, outages or scheduled maintenance. If you don't find what you need here, you can always contact us at:
support@redtailtechnology.com 800.206.5030
Redtail API (REST)
Operational
90 days ago
100.0
% uptime
Today
Redtail CRM
Operational
90 days ago
100.0
% uptime
Today
Redtail Imaging
Operational
90 days ago
100.0
% uptime
Today
Redtail Email
Operational
90 days ago
99.99
% uptime
Today
Retriever Cloud
Operational
90 days ago
100.0
% uptime
Today
Retriever for Tailwag
Operational
90 days ago
100.0
% uptime
Today
Client Services
?
Operational
90 days ago
100.0
% uptime
Today
Outbound Integrations
Operational
90 days ago
100.0
% uptime
Today
Inbound Integrations/SSO
Operational
90 days ago
100.0
% uptime
Today
Redtail Speak
Operational
90 days ago
100.0
% uptime
Today
Redtail CRM Mobile
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
This incident has been resolved.
Jul 25, 14:33 PDT
Identified -
The issue has been identified and a fix is being implemented.
Jul 25, 13:50 PDT
Investigating -
We are aware that some users are impacted by a privacy error message when accessing saved URLs or bookmarks for the Redtail CRM. Please log on directly to the CRM at this time via crm.redtailtechnology.com.
Jul 25, 13:43 PDT
Resolved -
The deliverability issues to some email providers has been resolved. We thank you for your patience and understanding as we worked to clear up the issue.
Jul 23, 18:53 PDT
Monitoring -
We are beginning to see outbound emails to those impacted providers deliver successfully to their servers. We will continue to monitor.
Jul 23, 16:28 PDT
Identified -
We are currently aware of an issue with some email provider (msn.com, live.com, hotmail.com, bellsouth.net) bouncing emails from Redtail IPs. Our engineers have reached out to the providers in an effort to try and determine the root cause and seek resolution.
Jul 23, 10:23 PDT
Resolved -
This incident has been resolved.
Jul 19, 13:50 PDT
Monitoring -
Related to a widespread, third-party global outage, Redtail is continuously monitoring our systems and working to avoid any further disruptions to you. Currently, Redtail systems appear in good working order and we are actively working to resolve any remaining issues. Please be aware that certain functionality may be intermittently slow or unavailable as we troubleshoot throughout the day.
Jul 19, 07:07 PDT
Resolved -
This incident has been resolved.
Jul 19, 10:57 PDT
Investigating -
Our Engineers have been working to upgrade Redtail's Email Services infrastructure over the last few months. As part of these efforts, we have updated SMTP routing via DNS to our new MTAs and Load Balancer. We are proactively monitoring the changes at this time to detect and remediate any negative impacts. We are posting an incident to alert you that there have been some changes. If you have issues sending mail, please try flushing dns, restart your modem/router, and/or restart your offline mail clients (i.e. Outlook, AppleMail, etc). If these steps do not resolve your access issues, please contact our support team for assistance. Thank you for your patience and understanding as we work to make these infrastructure improvements.
Jul 18, 19:33 PDT