This morning Redtail experienced a critical failure on a networking device resulting in a temporary outage to all CRM traffic. This device was replaced restoring traffic routing as well as service availability to the CRM.
We sincerely apologize for any negative impact to your day-to-day operations that may have resulted due to the identified issue.
Posted Jan 11, 2023 - 14:47 PST
Resolved
This incident has been resolved.
Posted Jan 11, 2023 - 09:03 PST
Monitoring
Redtail Engineers have implemented corrective measures to mitigate the issue and are actively monitoring all impacted services/systems to ensure all systems return to normal states.
Posted Jan 11, 2023 - 07:26 PST
Identified
Redtail Engineers have identified a root cause and are currently taking corrective steps.
Posted Jan 11, 2023 - 07:24 PST
Investigating
Redtail Engineers are actively investigating an issue impacting Redtail CRM. We do sincerely apologize for any inconvenience the issue may cause to your daily operations.