We are aware of a widespread Microsoft Outlook and Exchange Online service disruption that is impacting some Redtail-hosted clients who use Outlook to access their email. Microsoft is investigating the issue, which may prevent affected users from accessing their mailboxes or sending and receiving email. In addition to Outlook delays, the disruption may also affect Retriever syncing and Activity, Note, and Report notifications.
This disruption is related to Microsoft's email services and is not an outage of Redtail's hosting platform. Microsoft is actively working to identify the cause and restore service.
As a workaround, you can access your email directly through webmail.redtailtechnology.com and sign in with your full email address and email password.
To contact us, please use the Chat feature within the CRM, or call 800.206.5030, option 3.
We apologize for any inconvenience and appreciate your patience while Microsoft works to resolve the issue.