Missing account balances

Incident Report for Redtail Technology

Resolved

This incident has been resolved.

Posted Feb 22, 2024 - 12:50 PST

Update

Updated account files are processing now and are expected to complete later this evening. We appreciate your patience while we work to restore your account values.

Posted Feb 21, 2024 - 07:42 PST

Identified

Account values are currently missing for most users with an account feed integration. We are working to reprocess the account feed files. Account balances in the CRM should reflect updated values within 24-48 hours.

Posted Feb 20, 2024 - 12:17 PST

This incident affected: Redtail CRM.