Users reporting inability to login to Redtail CRM

Incident Report for Redtail Technology

Postmortem

RCA for 8/27 - RT001 dropped the users table after backup which left Accounts unable to login any users. Used crm_contact from orbacrm to repopulate users table and restore service.

Posted Sep 16, 2019 - 07:03 PDT

Resolved

This issue has been resolved, we do sincerely apologize for any inconvenience the issue may cause to your daily operations.

Posted Aug 28, 2019 - 11:16 PDT

Investigating

Some users are reporting an inability to login to Redtail CRM. We have unleashed the issue-sniffing tech hounds to track down the root cause. We do sincerely apologize for any inconvenience the issue may cause to your daily operations.

Posted Aug 28, 2019 - 10:51 PDT

This incident affected: Redtail CRM.