Postmortem -
Read details
Feb 26, 09:08 PST
Resolved -
Those pesky server gremlins' shenanigans have been thwarted. A fix to resolve the issue has been implemented and monitored. As always, we do sincerely apologize for any disruption to your daily operations that the issue may have caused. Thank you for your understanding and choosing to be a part of the Redtail community.
Feb 24, 18:32 PST
Update -
Users should see any residual issues or mail delays clearing up. We are continuing to monitor things to ensure all things are functioning as expected.
Feb 24, 17:47 PST
Update -
We are continuing monitor a some reports of sporadic SMTP issues impact some users. Our engineers are working to cast out those pesky gremlins. We thank you for your continued patience as we work on this issue for you.
Feb 24, 17:14 PST
Monitoring -
A fix has been implemented and we are monitoring the results.
Feb 24, 15:35 PST
Identified -
The issue has been identified and a fix is being implemented.
Feb 24, 15:35 PST
Investigating -
The server gremlins strike again....they must have eluded our labyrinth of traps. As a result, some users are reporting issues accessing their hosted mailboxes. We are working to resolve the issue. We have unleashed the highly trained tech hounds to sniff out those pesky gremlins.
Feb 24, 14:38 PST