All Systems Operational

About This Site

Welcome to Redtail's status page. This is a good place to check for any known system issues, outages or scheduled maintenance. If you don't find what you need here, you can always contact us at:
support@redtailtechnology.com
800.206.5030

Redtail API (REST) Operational
Redtail CRM (Leapfrog Edition) Operational
Redtail CRM (Tailwag Edition) Operational
Redtail Imaging Operational
Redtail Webmail Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled - On Wednesday, March 8th, Redtail CRM (Tailwag interface) will undergo maintenance to perform some essential updates. We anticipate that your accounts will be inaccessible at times during the scheduled maintenance. Please note that with any maintenance, there is the possibility of unexpected issues that could arise. That said, for several hours between 10:00 pm PDT Wednesday and 2:00am PDT Thursday, March 9th, there may be intermittent access or slow response times. We understand that this may pose an inconvenience to some subscribers who may be burning the midnight oil. If you're burning that midnight oil, you may be addicted to our site. We care about your health and want to give you a break for a few hours. Thank you for your understanding during this time of progress.
Posted on Mar 8, 08:19 PDT
System Metrics Month Week Day
Redtail API (REST)
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Redtail API Response Time (REST)
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Redtail CRM Uptime (Tailwag Edition)
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Redtail CRM Response Time (Tailwag Edition)
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Redtail CRM Response Time (Leapfrog Edition)
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Redtail Imaging Uptime
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Redtail Webmail
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Past Incidents
Mar 25, 2017

No incidents reported today.

Mar 24, 2017
Completed - The scheduled maintenance has been completed.
Mar 24, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 22:00 PDT
Scheduled - Scheduled - On Thursday, March 23rd, Redtail CRM (Tailwag interface) will undergo maintenance to perform some essential updates. We anticipate that your accounts will be inaccessible at times during the scheduled maintenance. Please note that with any maintenance, there is the possibility of unexpected issues that could arise. That said, for several hours between 10:00 pm PDT Thursday and 2:00am PDT Friday, March 24th, there may be intermittent access or slow response times. We understand that this may pose an inconvenience to some subscribers who may be burning the midnight oil. If you're burning that midnight oil, you may be addicted to our site. We care about your health and want to give you a break for a few hours. Thank you for your understanding during this time of progress.
Mar 22, 12:51 PDT
Mar 22, 2017

No incidents reported.

Mar 21, 2017

No incidents reported.

Mar 20, 2017

No incidents reported.

Mar 19, 2017

No incidents reported.

Mar 18, 2017

No incidents reported.

Mar 17, 2017

No incidents reported.

Mar 16, 2017

No incidents reported.

Mar 15, 2017

No incidents reported.

Mar 14, 2017

No incidents reported.

Mar 13, 2017
Postmortem - Read details
Mar 15, 11:57 PDT
Resolved - Issue Resolved! Let the revelry and merrymaking begin. Our Magnificent Network Maesters and their magical toolbox of knowledge and know how have saved the day once more. Turn to your left and give the person next you a high-five. If no one is there, give a high-five anyway. On a serious note, we do apologize for the issue and any impact it may have had on your business operations as Redtail plays a vital part of your success.
Mar 13, 14:49 PDT
Investigating - Investigating - Some users are reporting intermittent issues navigating within or an inability to login to Redtail CRM's Tailwag interface. We are troubleshooting now to determine a root cause. We do sincerely apologize for any inconvenience the issue may cause to your daily operations.
Mar 13, 14:29 PDT
Mar 12, 2017

No incidents reported.

Mar 11, 2017

No incidents reported.