All Systems Operational

About This Site

Welcome to Redtail's status page. This is a good place to check for any known system issues, outages or scheduled maintenance. If you don't find what you need here, you can always contact us at:
support@redtailtechnology.com
800.206.5030

Redtail API (REST) Operational
Redtail CRM (Leapfrog Edition) Operational
Redtail CRM (Tailwag Edition) Operational
Redtail Imaging Operational
Redtail Webmail Operational
Operational
Degraded Performance
Partial Outage
Major Outage
System Metrics Month Week Day
Redtail API (REST)
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Redtail API Response Time (REST)
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Redtail CRM Uptime (Tailwag Edition)
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Redtail CRM Response Time (Tailwag Edition)
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Redtail CRM Response Time (Leapfrog Edition)
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Redtail Imaging Uptime
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Redtail Webmail
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Past Incidents
Aug 1, 2015

No incidents reported today.

Jul 31, 2015

No incidents reported.

Jul 30, 2015

No incidents reported.

Jul 29, 2015

No incidents reported.

Jul 28, 2015

No incidents reported.

Jul 27, 2015
Resolved - We have corrected the issue. Access to has been restored.
Jul 27, 13:47 PDT
Investigating - Some users are currently experiencing "This webpage is not available" or other "Unable to load page" messages when attempting to access Redtail CRM's Tailwag interface. We are working to resolve the issue as quickly as possible.
Jul 27, 12:29 PDT
Resolved - Our awesome team of super heroes has identified the root cause for the login issues being experienced by users of our Tailwag interface. The issue has now been resolved. The incident was related to a user data table. Once the issue was identified, we quickly restored the data table and access to Tailwag was restored for the impacted users. Rest assured that steps are being taken to ensure this scenario is prevented going forward.
Jul 27, 06:24 PDT
Investigating - Some users are reporting an inability to login to Redtail this morning (Tailwag version). We are troubleshooting now to determine what the issue may be.
Jul 27, 05:08 PDT
Jul 26, 2015

No incidents reported.

Jul 25, 2015

No incidents reported.

Jul 24, 2015

No incidents reported.

Jul 23, 2015

No incidents reported.

Jul 22, 2015

No incidents reported.

Jul 21, 2015
Resolved - After observing the system for a few hours, all systems have returned to normal.
Jul 21, 05:56 PDT
Monitoring - All hosts are back up and running. We will monitor system health for the next few hours to ensure functionality and performance has returned to optimum levels.
Jul 21, 01:36 PDT
Identified - We are currently working to restore Redtail's Email Hosting Services to full functionality. While adding some new virtual hosts to one of our SANs, an unexpected issue occurred causing the Sans to send existing hosts into failover. We are working to bring the impacted stores back online.
Jul 21, 00:27 PDT
Jul 20, 2015

No incidents reported.

Jul 19, 2015

No incidents reported.

Jul 18, 2015

No incidents reported.