All Systems Operational

About This Site

Welcome to Redtail's status page. This is a good place to check for any known system issues, outages or scheduled maintenance. If you don't find what you need here, you can always contact us at:
support@redtailtechnology.com
800.206.5030

Redtail API (REST)   Operational
90 days ago
100.0 % uptime
Today
Redtail CRM (Leapfrog Edition)   Operational
90 days ago
100.0 % uptime
Today
Redtail CRM (Tailwag Edition)   Operational
90 days ago
100.0 % uptime
Today
Redtail Imaging   Operational
90 days ago
100.0 % uptime
Today
Redtail Webmail   Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Redtail API (REST) Uptime
Fetching
Redtail API Response Time (REST)
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Redtail CRM Uptime (Tailwag Edition)
Fetching
Redtail CRM Response Time (Tailwag Edition)
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Redtail CRM Response Time (Leapfrog Edition)
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Redtail Imaging Uptime
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Redtail Webmail Uptime
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Past Incidents
Jun 22, 2018
Completed - The scheduled maintenance has been completed.
Jun 22, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 22:00 PDT
Scheduled - At Redtail, we understand that our customers rely on Redtail’s services to enable seamless access to the tools needed for your day-to-day operations, allowing you to work where you want. To ensure we continue to provide this best-in-class service to customers, we have scheduled the following maintenance:

Maintenance Details Purpose: We will be performing routine maintenance to our hosted email infrastructure. Maintenance Start: Friday, June 21st, 10:00 PM PDT
Maintenance End: Friday, June 22nd, 2:00 AM PDT

Estimated Customer Impacts: During this service window, we do anticipate that you will be able to access your Redtail-hosted mailbox, check your messages or send messages. Please note that with any maintenance, there is the possibility of unexpected issues that could arise. That said, there may be some slow delivery times for incoming mail during this time.

We understand that this may pose an inconvenience to some subscribers who may be burning the midnight oil. That said, we sincerely apologize for any negative impact these updates may cause.
Jun 21, 05:57 PDT
Jun 21, 2018
Postmortem - Read details
Jun 21, 12:18 PDT
Resolved - The issue has been resolved. Speak has been re-enabled for all Early Adopters. Again, we do apologize for any inconvenience to your day-to-day operations the issue may have caused.
Jun 21, 11:51 PDT
Identified - Redtail's team of experienced Unicorn Wranglers have identified the issue impacting some users. In the interim, we have temporarily disabled the Speak service until a fix is deployed. We have strapped on the jet packs to maximize our resolution efforts. We do apologize for the inconvenience to all Speak Early Adopters.
Jun 21, 09:39 PDT
Investigating - Some users are reporting intermittent issues within Redtail CRM's Tailwag interface. We are troubleshooting now to determine a root cause. We do sincerely apologize for any inconvenience the issue may cause to your daily operations.
Jun 21, 08:12 PDT
Jun 20, 2018

No incidents reported.

Jun 19, 2018

No incidents reported.

Jun 18, 2018

No incidents reported.

Jun 17, 2018

No incidents reported.

Jun 16, 2018

No incidents reported.

Jun 15, 2018

No incidents reported.

Jun 14, 2018

No incidents reported.

Jun 13, 2018

No incidents reported.

Jun 12, 2018

No incidents reported.

Jun 11, 2018

No incidents reported.

Jun 10, 2018

No incidents reported.

Jun 9, 2018

No incidents reported.

Jun 8, 2018
Completed - The scheduled maintenance has been completed.
Jun 8, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 16:00 PDT
Scheduled - Scheduled
At Redtail, we understand that our customers rely on Redtail’s services to enable seamless access to the tools needed for your day-to-day operations, allowing you to work where you want. To ensure we continue to provide this best-in-class service to customers, we have scheduled the following maintenance:

Maintenance Details Purpose: We will be performing routine maintenance to our hosted email infrastructure. Maintenance Start: Friday, June 8th, 4:00 PM PDT
Maintenance End: Friday, June 8th, 6:00 PM PDT

Estimated Customer Impacts: During this service window, we do anticipate that you will be able to access your Redtail-hosted mailbox, check your messages or send messages. Please note that with any maintenance, there is the possibility of unexpected issues that could arise. That said, there may be some slow delivery times for incoming mail during this time.

We understand that this may pose an inconvenience to some subscribers who may be burning the midnight oil. That said, we sincerely apologize for any negative impact these updates may cause.
Jun 6, 15:53 PDT
Completed - The scheduled maintenance has been completed.
Jun 8, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 22:00 PDT
Scheduled - At Redtail, we understand that our customers rely on Redtail’s services to enable seamless access to the tools needed for your day-to-day operations, allowing you to work where you want. To ensure we continue to provide this best-in-class service to customers, we have scheduled the following maintenance:

Maintenance Details Purpose: We will be performing routine maintenance to our hosted email infrastructure. Maintenance Start: Thursday, June 7th, 10:00 PM PDT
Maintenance End: Friday, June 8th, 2:00 AM PDT

Estimated Customer Impacts: During this service window, we do anticipate that you will be able to access your Redtail-hosted mailbox, check your messages or send messages. Please note that with any maintenance, there is the possibility of unexpected issues that could arise. That said, there may be some slow delivery times for incoming mail during this time.

We understand that this may pose an inconvenience to some subscribers who may be burning the midnight oil. That said, we sincerely apologize for any negative impact these updates may cause.
Jun 5, 10:56 PDT