All Systems Operational

About This Site

Welcome to Redtail's status page. This is a good place to check for any known system issues, outages or scheduled maintenance. If you don't find what you need here, you can always contact us at:
support@redtailtechnology.com
800.206.5030

Redtail API (REST)   Operational
Redtail CRM (Leapfrog Edition)   Operational
Redtail CRM (Tailwag Edition)   Operational
Redtail Imaging   Operational
Redtail Webmail   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Redtail API (REST)
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Redtail CRM Uptime (Tailwag Edition)
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Redtail CRM Response Time (Tailwag Edition)
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Redtail CRM Response Time (Leapfrog Edition)
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Redtail Imaging Uptime
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Redtail Webmail Uptime
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Past Incidents
Oct 22, 2017

No incidents reported today.

Oct 21, 2017

No incidents reported.

Oct 20, 2017

No incidents reported.

Oct 19, 2017
Resolved - This issue has been resolved.
Oct 19, 15:53 PDT
Investigating - Some users are reporting an inability to login to Redtail Imaging (Classic). We have unleashed the issue-sniffing tech hounds to track down the root cause. We do sincerely apologize for any inconvenience the issue may cause to your daily operations.
Oct 19, 12:42 PDT
Oct 18, 2017

No incidents reported.

Oct 17, 2017
Postmortem - Read details
Oct 19, 12:39 PDT
Resolved - Further monitoring has confirmed that Redtail Email services have returned to normal operations. We do sincerely apologize for any inconvenience the issue may cause to your daily operations as email is a vital tool. We will be following up this incident with a postmortem report.
Oct 17, 14:32 PDT
Monitoring - At this time Redtail Email services have returned to normal operations. We will continue closely monitoring the system before setting to resolved status. We do sincerely apologize for any inconvenience the issue may cause to your daily operations as email is a vital tool. We will be following up this incident with a postmortem report.
Oct 17, 13:02 PDT
Update - We are actively working side by side with Zimbra engineers to isolate the issue and hope to be headed to remediation shortly. The current issue is isolated to a small percentage of our email subscribers. We do sincerely apologize for any inconvenience the issue may cause to your daily operations as email is a vital tool.
Oct 17, 09:45 PDT
Investigating - Some users are reporting intermittent issues sending email or accessing Redtail Webmail. We have unleashed the issue-sniffing tech hounds to track down the root cause. We do sincerely apologize for any inconvenience the issue may cause to your daily operations as email is a vital tool.
Oct 17, 07:48 PDT
Oct 16, 2017
Postmortem - Read details
Oct 19, 12:39 PDT
Resolved - At this time Redtail Email services have returned to normal operations. We do sincerely apologize for any inconvenience the issue may cause to your daily operations as email is a vital tool. We will be following up this incident with a postmortem report.
Oct 16, 17:50 PDT
Update - We are actively working side by side with Zimbra engineers to isolate the issue and hope to be headed to remediation shortly. We do sincerely apologize for any inconvenience the issue may cause to your daily operations as email is a vital tool.
Oct 16, 14:48 PDT
Investigating - Some users are reporting intermittent issues sending email or accessing Redtail Webmail. We have unleashed the issue-sniffing tech hounds to track down the root cause. We do sincerely apologize for any inconvenience the issue may cause to your daily operations as email is a vital tool.
Oct 16, 07:00 PDT
Monitoring - The issue has been identified and we have taken the necessary steps to resolve. We are currently monitoring our Redtail Email services to ensure complete resolution. You should see functionality return to normal. However, you may see that some delivered emails were delayed due to the issue.
Oct 14, 10:43 PDT
Investigating - Some users are reporting intermittent issues sending email or accessing Redtail Webmail. We have unleashed the issue-sniffing tech hounds to track down the root cause. We do sincerely apologize for any inconvenience the issue may cause to your daily operations as email is a vital tool.
Oct 14, 08:10 PDT
Oct 15, 2017

No incidents reported.

Oct 14, 2017
Completed - The scheduled maintenance has been completed.
Oct 14, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 20:01 PDT
Scheduled - On Friday October 13th, Redtail Email will undergo maintenance to perform some essential upgrades to the Zimbra platform. We anticipate that your accounts will be inaccessible for several hours between 10:00pm PDT Friday and 4:00am PDT Saturday, October 14th. During this service window, you will not be able to access your Redtail-hosted mailbox, check your messages or send messages. We understand that this may pose an inconvenience to some subscribers who may be burning the midnight oil. As you may have noticed, we prefer to schedule our maintenance window for late evening, as this is historically a low volume business period and provides the lowest impact to you the user.

For an expanded look at the maintenance we will be performing and information about new features, visit https://help.redtailtechnology.com/hc/en-us/articles/115002164113-Redtail-Hosted-Email-Services-Maintenance-Notice-10-13-2017-10-20-2017.
Oct 10, 11:48 PDT
Oct 12, 2017

No incidents reported.

Oct 11, 2017

No incidents reported.

Oct 10, 2017

No incidents reported.

Oct 9, 2017

No incidents reported.

Oct 8, 2017

No incidents reported.