All Systems Operational

About This Site

Welcome to Redtail's status page. This is a good place to check for any known system issues, outages or scheduled maintenance. If you don't find what you need here, you can always contact us at:
support@redtailtechnology.com
800.206.5030

Uptime over the past 90 days. View historical uptime.
Redtail API (REST) Operational
90 days ago
99.93 % uptime
Today
Redtail CRM Operational
90 days ago
99.85 % uptime
Today
Redtail Imaging Operational
90 days ago
99.93 % uptime
Today
Redtail Webmail Operational
90 days ago
100.0 % uptime
Today
Retriever Cloud Operational
90 days ago
99.93 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Redtail API Response Time (REST)
Fetching
Redtail CRM Response Time
Fetching
Past Incidents
May 15, 2021
Redtail [CRM: Workflow Templates]
Completed - The scheduled maintenance has been completed.
May 15, 04:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 18:00 PDT
Scheduled - At Redtail, we understand that our customers rely on Redtail’s services to enable seamless access to the tools needed for your day-to-day operations, allowing you to work where you want. To ensure we continue to provide this best-in-class service to customers, we have scheduled the following maintenance:
Maintenance Details Purpose: We will be performing routine maintenance to infrastructure that affects workflow templates within the Redtail CRM.

Maintenance Start: Friday, May 14th, 6:00 PM PDT
Maintenance End: Saturday, May 15th, 4:00 AM PDT

Estimated Customer Impacts: During this service window, there could be brief periods of down-time for all Redtail CRM workflow templates. Please note that with any maintenance, there is the possibility of unexpected issues that could arise. We understand that this may pose an inconvenience to some subscribers who may be burning the evening oil. That said, we sincerely apologize for any negative impact these updates may cause.
May 14, 16:20 PDT
May 14, 2021
Redtail CRM Account feeds Zero Balance Issue
Resolved - This incident has been resolved.
May 14, 14:06 PDT
Update - Update: Our technical team has identified the issue and is working diligently to correct it. We sincerely apologize for any inconvenience the issue may have caused to your daily operations.
Apr 29, 11:48 PDT
Update - We are continuing to work on a fix for this issue.
Apr 28, 12:14 PDT
Update - Some users are reporting missing holdings from their account feeds within their CRM. Our technical team has identified the issue and is working diligently to correct it. We sincerely apologize for any inconvenience the issue may have caused to your daily operations.
Apr 28, 12:14 PDT
Identified - Some users are reporting zero balances within their CRM. Our technical team had identified the issue and is working diligently to correct it. We sincerely apologize for any inconvenience the issue may have caused to your daily operations.
Apr 26, 08:58 PDT
May 13, 2021

No incidents reported.

May 12, 2021

No incidents reported.

May 11, 2021
Users reporting issues with Redtail Email Archiving
Postmortem - Read details
May 13, 08:39 PDT
Resolved - This incident has been resolved.
May 11, 15:33 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 11, 15:11 PDT
Identified - The issue has been identified and a fix is being implemented.
May 11, 15:09 PDT
Investigating - Some Redtail Email Service subscribers may be experiencing issues accessing their email history at this time. Our Troubleshooting Troubadours have identified the issue and are currently penning a resolution.
May 11, 15:06 PDT
May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021
Single Sign-on (SSO) Issues with Multiple Integration Partners and Redtail Imaging Issue
Resolved - Those pesky server gremlins' shenanigans have been thwarted. A fix to resolve the issue has been implemented and monitored. As always, we do sincerely apologize for any disruption to your daily operations that the issue may have caused. Thank you for your understanding and choosing to be a part of the Redtail community.
May 6, 07:59 PDT
Monitoring - Our engineers have rounded up those pesky gremlins. We believe all have been located and humanely removed. However, there may be a chance that an extra shifty one still lurking in a crevice or two. We are continuing to monitor the situation. You should see accessibility to your integrated services return but it could be slow initially due to high traffic. We thank you for your continued patience as we work on this issue for you.
May 6, 07:38 PDT
Identified - We have identified the root cause. Those sneaky little server gremlins are up to their shenanigans again....they must have eluded our labyrinth of traps. We are working to round them up. Thank you for your continued understanding and patience as we work to resolve the issues you are experiencing.
May 6, 06:54 PDT
Investigating - Some users are reporting an inability to SSO to multiple integration partner services and Redtail Imaging from within Redtail CRM. As a work around for the Redtail Imaging SSO issue, users can login directly at phx.img.redtailtechnology.com. We have unleashed the issue-sniffing tech hounds to track down the root cause. We do sincerely apologize for any inconvenience the issue may cause to your daily operations.
May 6, 06:25 PDT
May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

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