All Systems Operational

About This Site

Welcome to Redtail's status page. This is a good place to check for any known system issues, outages or scheduled maintenance. If you don't find what you need here, you can always contact us at:
support@redtailtechnology.com
800.206.5030

Redtail API (REST)   Operational
90 days ago
100.0 % uptime
Today
Redtail CRM (Leapfrog Edition)   Operational
90 days ago
100.0 % uptime
Today
Redtail CRM (Tailwag Edition)   Operational
90 days ago
99.98 % uptime
Today
Redtail Imaging   Operational
90 days ago
100.0 % uptime
Today
Redtail Webmail   Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Redtail API (REST) Uptime
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Redtail API Response Time (REST)
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Redtail CRM Uptime (Tailwag Edition)
Fetching
Redtail CRM Response Time (Tailwag Edition)
Fetching
Redtail CRM Response Time (Leapfrog Edition)
Fetching
Redtail Imaging Uptime
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Redtail Webmail Uptime
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Past Incidents
Jan 22, 2018

No incidents reported today.

Jan 21, 2018

No incidents reported.

Jan 20, 2018

No incidents reported.

Jan 19, 2018

No incidents reported.

Jan 18, 2018

No incidents reported.

Jan 17, 2018
Completed - The scheduled maintenance has been completed.
Jan 17, 02:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 22:00 PST
Scheduled - On Tuesday, January 16th, Redtail CRM (Tailwag interface) will undergo maintenance to perform some essential updates. We anticipate that your accounts will be inaccessible at times during the scheduled maintenance. Please note that with any maintenance, there is the possibility of unexpected issues that could arise. That said, for several hours between 10:00 pm PDT Tuesday and 2:00 am PDT Wednesday, January 17th, there may be intermittent access or slow response times. We understand that this may pose an inconvenience to some subscribers who may be burning the midnight oil. If you're burning that midnight oil, you may be addicted to our site. We care about your health and want to give you a break for a few hours. Thank you for your understanding during this time of progress.
Jan 16, 15:05 PST
Jan 15, 2018

No incidents reported.

Jan 14, 2018
Resolved - This issue has been resolved, we do sincerely apologize for any inconvenience the issue may cause to your daily operations.
Jan 14, 09:33 PST
Monitoring - We have identified the issue and corrected, and we are currently monitoring the situation.
Jan 14, 09:07 PST
Investigating - Some users are reporting intermittent issues navigating within or an inability to login to Redtail CRM's Leapfrog interface. We have unleashed the issue-sniffing tech hounds to track down the root cause. We do sincerely apologize for any inconvenience the issue may cause to your daily operations.
Jan 14, 08:16 PST
Jan 13, 2018

No incidents reported.

Jan 12, 2018
Resolved - Our Call Center 800 number is now back up. We apologize for any inconvenience the issue may have caused.
Jan 12, 13:18 PST
Investigating - Investigating - Our Call Center is currently experiencing an issue with our 800 number. Please call our direct line at (916) 694-0200. We are working with our provider to resolve the issue.
Jan 12, 13:03 PST
Completed - The scheduled maintenance has been completed.
Jan 12, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 20:00 PST
Scheduled - On Thursday January 11th, Redtail Email will undergo maintenance to perform some essential upgrades between 10:00pm PDT Friday and 2:00am PDT Friday, January 12th. During this service window, we do anticipate that you will be able to access your Redtail-hosted mailbox, check your messages or send messages. Please note that with any maintenance, there is the possibility of unexpected issues that could arise. That said, there may be intermittent access or slow response times during this time. We understand that this may pose an inconvenience to some subscribers who may be burning the midnight oil. As you may have noticed, we prefer to schedule our maintenance window for late evening, as this is historically a low volume business period and provides the lowest impact to you the user.
Jan 9, 20:34 PST
Jan 11, 2018
Resolved - Our Call Center 800 number is now back up. We apologize for any inconvenience the issue may have caused.
Jan 11, 16:55 PST
Investigating - Our Call Center is currently experiencing an issue with our 800 number. Please call our direct line at (916) 694-0200. We are working with our provider to resolve the issue.
Jan 11, 15:29 PST
Jan 10, 2018

No incidents reported.

Jan 9, 2018

No incidents reported.

Jan 8, 2018

No incidents reported.