All Systems Operational

About This Site

Welcome to Redtail's status page. This is a good place to check for any known system issues, outages or scheduled maintenance. If you don't find what you need here, you can always contact us at:
support@redtailtechnology.com
800.206.5030

Redtail API (REST) Operational
90 days ago
100.0 % uptime
Today
Redtail CRM Operational
90 days ago
99.89 % uptime
Today
Redtail Imaging Operational
90 days ago
100.0 % uptime
Today
Redtail Email Operational
90 days ago
99.92 % uptime
Today
Retriever Cloud Operational
90 days ago
100.0 % uptime
Today
Retriever for Tailwag Operational
90 days ago
100.0 % uptime
Today
Client Services ? Operational
90 days ago
100.0 % uptime
Today
Outbound Integrations Operational
90 days ago
100.0 % uptime
Today
Inbound Integrations/SSO Operational
90 days ago
99.98 % uptime
Today
Redtail Speak Operational
90 days ago
100.0 % uptime
Today
Redtail CRM Mobile Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Redtail API Response Time (REST)
Fetching
Redtail CRM Response Time
Fetching
Past Incidents
Mar 19, 2024

No incidents reported today.

Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024
Resolved - This incident has been resolved.
Mar 15, 12:12 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 15, 09:19 PDT
Investigating - Our engineers are currently investigating an issue in which some users have reported receiving 500 errors when accessing Redtail CRM.
Mar 15, 05:59 PDT
Mar 14, 2024
Resolved - This incident has been resolved.
Mar 14, 14:06 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 14, 13:16 PDT
Identified - Our engineers are currently investigating an issue in which some users have reported receiving 500 errors when accessing Redtail CRM.
Mar 14, 13:07 PDT
Mar 13, 2024

No incidents reported.

Mar 12, 2024

No incidents reported.

Mar 11, 2024

No incidents reported.

Mar 10, 2024

No incidents reported.

Mar 9, 2024

No incidents reported.

Mar 8, 2024

No incidents reported.

Mar 7, 2024

No incidents reported.

Mar 6, 2024
Resolved - This incident has been resolved.
Mar 6, 16:53 PST
Update - The synchronization process to restore access to documents is over 99% complete. There are approximately 30 databases remaining and they are actively syncing now. We appreciate your continued patience.
Mar 4, 10:05 PST
Update - The synchronization process to restore access to documents is 98% complete. We appreciate your continued patience.
Mar 1, 09:24 PST
Update - The synchronization process to restore access to documents is approximately 97% complete. We appreciate your continued patience.
Feb 29, 08:50 PST
Update - The synchronization process to restore access to documents is approximately 94% complete.

We understand the ongoing situation with the document access issue has been frustrating and we truly appreciate your understanding and patience as we work to resolve it.

Feb 28, 07:33 PST
Update - The synchronization process to restore access to documents is approximately 90% complete. We appreciate your continued patience.
Feb 27, 08:15 PST
Update - The synchronization process to restore access to documents is approximately 85% complete. We appreciate your continued patience.
Feb 26, 07:59 PST
Update - Our team has been working tirelessly to resolve the synchronization issues and significant progress has been made. We anticipate the majority of documents for the databases experiencing issues to be available by Sunday, February 25th.
Feb 22, 15:15 PST
Monitoring - The synchronization process to restore access to documents is 50% complete. To expedite the remaining steps and ensure that access to all documents is restored as quickly as possible, we are increasing resources and deploying additional support to the effort. We recognize that some of you may still be experiencing an inconvenience due to the ongoing restoration process, please be assured that we are doing everything within our power to expedite the resolution.
Feb 21, 09:08 PST
Identified - Engineers have identified that some users are unable to access recently uploaded CRM documents. We are currently going through a synchronization process to restore access to documents as soon as possible.
Feb 20, 08:21 PST
Mar 5, 2024

No incidents reported.