February 2017

Redtail Imaging Outage
This incident has been resolved.
Feb 18, 21:55-23:22 PST
[Scheduled] [Scheduled] Redtail CRM (Tailwag Interface) Maintenance (Upgrade to 2.0)
The scheduled maintenance has been completed.
Feb 8, 18:45 - Feb 9, 02:00 PST

January 2017

[Scheduled] [Scheduled] Redtail CRM (Tailwag Interface) Maintenance
The scheduled maintenance has been completed.
Jan 19, 22:00 - Jan 20, 02:00 PST
[Scheduled] [Scheduled] Redtail CRM (Tailwag Interface) Maintenance
The scheduled maintenance has been completed.
Jan 18, 22:01 - Jan 19, 02:00 PST
Issue with Phone System Provider
The issue impacting support calls with our phone service provider has been resolved. We do sincerely apologize for any inconvenience the issue may have caused you.
Jan 3, 11:22 - Jan 4, 11:33 PST

December 2016

[Scheduled] Redtail Imaging (Scheduled Maintenance)
The scheduled maintenance has been completed.
Dec 22, 20:00 - Dec 23, 02:00 PST
Users reporting intermittent issues within Redtail CRM (Tailwag interface)
Issue Resolved! Let the revelry and merrymaking begin. Our Magnificent Network Maesters and their magical toolbox of knowledge and know how have saved the day once more. Turn to your left and give the person next you a high-five. If no one is there, give a high-five anyway. On a serious note, we do apologize for the issue and any impact it may have had on your business operations as Redtail plays a vital part of your success.
Dec 2, 09:13-10:10 PST

November 2016

No incidents reported for this month.

October 2016

[Scheduled] [Scheduled] Redtail CRM (Tailwag Interface) Maintenance
The scheduled maintenance has been completed.
Oct 25, 22:01 - Oct 26, 02:00 PST
[Scheduled] Redtail CRM (Tailwag Interface) Maintenance
The scheduled maintenance has been completed.
Oct 24, 22:00 - Oct 25, 02:00 PST
SmarshEncrypt Email Delays
Smarsh's sites and services are back up. Deferred mail is flowing out to Smarsh. Please note that It may take a little bit of time to work through the backlog.
Oct 21, 11:40-14:05 PST
[Scheduled] Redtail CRM (Tailwag Interface) Maintenance
The scheduled maintenance has been completed.
Oct 20, 22:01 - Oct 21, 02:00 PST
[Scheduled] Redtail CRM (Tailwag Interface) Maintenance
The scheduled maintenance has been completed.
Oct 10, 22:01 - Oct 11, 02:01 PST
[Scheduled] Redtail CRM (Tailwag Interface) Maintenance
The scheduled maintenance has been completed.
Oct 8, 20:00 - Oct 9, 02:01 PST
[Scheduled] Redtail Imaging
The scheduled maintenance has been completed.
Oct 4, 20:01 - Oct 5, 02:01 PST

September 2016

Users reporting the inability to login to Redtail CRM (Tailwag version)
The issue impacting user accessibility of Redtail CRM's Tailwag interface has been resolved. We apologize for any negative impact to your day-to-day operations.
Sep 27, 09:29-13:12 PST
[Scheduled] Redtail Imaging (Scheduled Maintenance)
The scheduled maintenance has been completed.
Sep 13, 22:00 - Sep 14, 02:00 PST
[Scheduled] Redtail Imaging (Scheduled Maintenance)
The scheduled maintenance has been completed.
Sep 12, 21:00 - Sep 13, 02:00 PST
[Scheduled] Redtail CRM (Leapfrog Interface) Maintenance
The scheduled maintenance has been completed.
Sep 9, 20:01 - Sep 10, 02:00 PST
Users reporting latency within or the inability to login to Redtail CRM (Tailwag interface)
The root cause has been sniffed out and corrected. We do apologize for any negative impact that this issue may have caused.
Sep 6, 12:33-16:14 PST

August 2016

Users reporting latency within or the inability to login to Redtail CRM (Tailwag version)
Latency and connectivity issues have subsided, we will continue to monitor the situation. At this time we believe this to be attributed to several major outages to several ISP's across the U.S. We do sincerely apologize for any inconvenience the issue may have caused to your daily operations.
Aug 30, 12:29-16:24 PST
Users reporting inability to login to Redtail CRM (Leapfrog interface)
The issue has been resolved and we do sincerely apologize for any inconvenience the issue may cause to your daily operations.
Aug 27, 09:26-10:16 PST
[Scheduled] Redtail CRM (Leapfrog Interface) Maintenance
The scheduled maintenance has been completed.
Aug 26, 20:01 - Aug 27, 02:00 PST
[Scheduled] Redtail Email Maintenance
The scheduled maintenance has been completed.
Aug 15, 22:01 - Aug 16, 02:00 PST
[Scheduled] Redtail Email Maintenance
The scheduled maintenance has been completed.
Aug 11, 22:00 - Aug 12, 02:01 PST
Users reporting the inability to login to Redtail CRM (Tailwag version)
This incident has been resolved.
Aug 10, 11:16-19:36 PST

July 2016

Data Center Upstream Issue
The reported issue with our Data Center has been resolved. All systems are a go. We sincerely apologize for any inconvenience it may have caused.
Jul 30, 07:57-09:34 PST
[Scheduled] Redtail Imaging Server Maintenance
The scheduled maintenance has been completed.
Jul 26, 20:01 - Jul 27, 02:00 PST
Georgia Office Experiencing Internet Issues
The internet outage at the Georgia office has been resolved. We do apologize for any negative impact this issue may have caused when reaching out to Redtail today.
Jul 5, 05:45-13:06 PST

June 2016

Users reporting the inability to login to Redtail CRM (Tailwag version)
Issue Resolved! Let the revelry and merrymaking begin. Our Magnificent Network Maesters and their magical toolbox of knowledge and know how have saved the day once more. Turn to your left and give the person next you a high-five. If no one is there, give a high-five anyway. On a serious note, we do apologize for the issue and any impact it may have had on your business operations as Redtail plays a vital part of your success.
Jun 29, 12:24-13:08 PST

May 2016

Users reporting inability to login to Redtail CRM (Leapfrog interface)
Issue Resolved! Let the revelry and merrymaking begin. Our ever-ready System Defenders and their magical toolbox of knowledge and know how have saved the day once more. Turn to your left and give the person next you a high-five. If no one is there, give a high-five anyway. On a serious note, we do apologize for the issue and any impact it may have had on your business operations as Redtail plays a vital part of your success.
May 31, 07:45-09:09 PST
Redtail Imaging Issue
Rejoice! A calm falls over the land of Document Storage as the gateway is now free and clear. Our always ready System Defenders and their Boomsticks have saved the day thwarting the Malevolent Magpie Parliament's attempts to hoard connections. Hugs for everyone!. On a serious note, we do apologize for the issue and any impact it may have had on your business operations as Redtail plays a vital part of your success.
May 12, 09:30-10:11 PST
[Scheduled] Redtail CRM (Leapfrog UI) Database Maintenance
The scheduled maintenance has been completed.
May 11, 22:01 - May 12, 02:01 PST
Redtail Imaging and CRM Document Storage Issue
This incident has been resolved.
May 11, 08:32-10:34 PST

April 2016

Redtail Imaging Issue
This incident has been resolved.
Apr 13, 06:41-08:32 PST
[Scheduled] Redtail Imaging Server Maintenance
The scheduled maintenance has been completed.
Apr 12, 20:01 - Apr 13, 02:00 PST
[Scheduled] Redtail Email Server Maintenance
The scheduled maintenance has been completed.
Apr 7, 20:01 - Apr 8, 02:00 PST
CRM Slowness
The performance issues have been resolved. Thank you for your patience.
Apr 6, 14:15-16:04 PST
Redtail Imaging Outage
This incident has been resolved.
Apr 1, 01:52-06:03 PST
[Scheduled] Redtail CRM (Tailwag UI) Database Maintenance
The scheduled maintenance has been completed.
Mar 31, 20:00 - Apr 1, 02:00 PST

March 2016

[Scheduled] Redtail CRM (Leapfrog UI) Database Maintenance
The scheduled maintenance has been completed.
Mar 4, 20:00 - Mar 5, 02:00 PST

February 2016

[Scheduled] Redtail CRM (Leapfrog UI) Database Maintenance
The scheduled maintenance has been completed.
Feb 24, 22:01 - Feb 25, 02:00 PST
[Scheduled] Redtail CRM (Leapfrog UI) Database Maintenance
The scheduled maintenance has been completed.
Feb 18, 20:00 - Feb 19, 02:00 PST
[Scheduled] [Scheduled] Redtail CRM (Leapfrog UI) Database Maintenance
The scheduled maintenance has been completed.
Feb 10, 20:00 - Feb 11, 02:00 PST
[Scheduled] Redtail CRM (Leapfrog UI) Database Maintenance
The scheduled maintenance has been completed.
Feb 3, 20:00 - Feb 4, 02:00 PST

January 2016

Redtail Hosted Email Issue
All affected systems have been returned to normal operation at this time. We sincerely apologize for any inconvenience or negative impact the issue has caused you and your business. We will continue to monitor the stability of the system through the evening.
Jan 5, 17:04-22:19 PST

December 2015

Redtail Helpdesk Issue
Per Zendesk, Performance has stabilized and is back to normal for impacted accounts. We are still reviewing the incident to ensure complete recovery.
Dec 23, 08:34-11:26 PST
SmarshEncrypt Not Authorized Bounceback Issue
Resolved: smarshEncrypt/DLP – At 3:50 PM EST on 12/22/2015, we identified an issue regarding this service. Email messages sent out through this service were being rejected, and sent back to the sending server. At 5:00 PM EST on 12/22/2015, this issue was resolved. If you have any questions, please call Smarsh at 1–866-SMARSH-1 or visit www.smarsh.com/support.
Dec 22, 13:03-15:57 PST
SmarshEncrypt Not Authorized Bounceback Issue
Per Smarsh's status site (http://www.smarsh.com/systemstatus/ ): RESOLVED: Unauthorized Connections - At 10:23AM EST we resolved the issue that was affecting outbound email being sent through the DLP service. For email sent from 10:20PM EST yesterday, 2015-12-10 through 9:10AM EST today, 2015-12-11 some messages have been rejected, and the sender will have received a permanent Non-Delivery Reports the email message has not been sent. For email sent from today, from 9:10AM EST through 10:23AM EST the email messages are being queued for delivery, and there may be some delay en route to the intended recipient. Email sent now is flowing as expected. If you have any questions, please call Smarsh at 1–866-SMARSH-1 or visit www.smarsh.com/support.
Dec 11, 05:59-08:06 PST

November 2015

Redtail Websites Inaccessible
The issue appears to have been due to a regional internet outage and has been resolved. All services are back online.
Nov 4, 20:22-20:45 PST

October 2015

Intermittent Email Hosting Services Issue
Rejoice! A calm falls over the land of Email as the issue afoot has been resolved. Our always ready System Defenders and their Boomsticks have saved the day thwarting the Tribbles of T-Error's hunger for virtual machines. Hugs for everyone!. On a serious note, we do apologize for the issue and any impact it may have had on your business operations as email plays a vital part of your success.
Oct 28, 14:39-15:34 PST
Intermittent Email Hosting Services Issue
We sincerely apologize for the issues impacting user's mailbox access and the negative impact it had on your day-to-day operations. Our laser wielding system defenders located the issue caused by some pesky connection hoarding gremlins running a muck and causing headaches. After identifying the issue, we were able to resolved the issue and monitored the system while the system recovered. All components have returned to normal functionality.
Oct 26, 09:23-16:32 PST
Redtail Imaging (reFetch) Failure to Upload / Start Session
Our world renowned weavers of technology wizardry have triumphed over the meddlesome connection gremlins and their nuisance inducing shenanigans. All is right in the land of Imaging. Go forth, login and upload!
Oct 6, 07:36-20:20 PST
[Scheduled] Email Hosting Services Server Maintenance
The scheduled maintenance has been completed.
Oct 5, 20:00 - Oct 6, 04:00 PST

September 2015

Users Reporting the inability to login to Redtail CRM (Tailwag Interface)
Our magical team of awesome unicorn taming technology wizards have identified the root cause for the login issues being experienced by users of our Tailwag interface. The issue has now been pulverized into nothingness. We sincerely apologize for any inconvenience the issue may have caused.
Sep 18, 16:31-17:10 PST
Users reporting inability to login to Redtail CRM (Tailwag version)
Our magical team of unicorn taming technology wizards have identified the root cause for the login issues being experienced by users of our Tailwag interface. The issue has now been resolved. We sincerely apologize for any inconvenience the issue may have caused.
Sep 18, 08:30-09:20 PST
[Scheduled] Redtail CRM (Tailwag) Database Maintenance
The scheduled maintenance has been completed.
Sep 2, 20:00 - Sep 3, 01:00 PST
Users reporting inability to login to Redtail CRM (Tailwag version)
Our magical team of unicorn taming technology wizards have identified the root cause for the login issues being experienced by users of our Tailwag interface. The issue has now been resolved.
Sep 1, 11:19-12:31 PST

August 2015

Regional Internet Outage
The regional internet outage appears to have been resolved for those users impacted by it. Feel free to continue to follow the issue at the following link to check for remaining issues in your area: https://downdetector.com/status/level3/map/
Aug 27, 12:46-17:14 PST
Classic Imaging: Retriever for Imaging Login Failure
The ability to login to Classic Imaging via the Retriever for Imaging application has been restored.
Aug 26, 08:50-10:45 PST

July 2015

Redtail CRM' Tailwag Interface Unable to Load
We have corrected the issue. Access to has been restored.
Jul 27, 12:29-13:47 PST
Users reporting inability to login to Redtail CRM (Tailwag version)
Our awesome team of super heroes has identified the root cause for the login issues being experienced by users of our Tailwag interface. The issue has now been resolved. The incident was related to a user data table. Once the issue was identified, we quickly restored the data table and access to Tailwag was restored for the impacted users. Rest assured that steps are being taken to ensure this scenario is prevented going forward.
Jul 27, 05:08-06:24 PST
Redtail Hosted Email Services SAN/Host Failover
After observing the system for a few hours, all systems have returned to normal.
Jul 21, 00:27-05:56 PST
Redtail Email Server Maintenance
Maintenance has been completed.
Jul 11, 04:36-07:10 PST
[Scheduled] Redtail Email Server Upgrade
The scheduled maintenance has been completed.
Jul 10, 22:00 - Jul 11, 04:00 PST

June 2015

No incidents reported for this month.

May 2015

[Scheduled] Redtail CRM (Tailwag) Database Maintenance
The scheduled maintenance has been completed.
May 16, 22:00 - May 17, 04:00 PST
[Scheduled] Email Server (store6) Host Migration
The scheduled maintenance has been completed.
May 8, 22:00 - May 9, 03:00 PST
Hosted Email Services Issue
The issue impacting Redtail's hosted email services has been identified and resolved. We sincerely apologize for any inconvenience related to the issue.
May 5, 10:52-15:52 PST
Tailwag Access Issue
A database server related to Tailwag's infrastructure experienced a memory failure. We replaced the RAM for the impacted server. Shortly after, the system recovered and returned to normal.
May 1, 06:25-07:40 PST

April 2015

Pingdom monitoring throwing invalid responses
Reporting is normal again
Apr 28, 09:33-09:57 PST