Users reporting issues with Redtail Email

Incident Report for Redtail Technology

Postmortem

RCA

An email host crashed that contained 4 mailstores. This resulted in some users being unable to access their mailbox. Manually restarted host from DC.

Posted Sep 16, 2019 - 07:13 PDT

Resolved

Our Technology Ninjas have defeated those pesky network gremlins causing some partial disruption. We do sincerely apologize for the issue. We are already hard at work to put some safeguards in place to mitigate the risk of similar issues going forward.

Posted Apr 12, 2019 - 05:41 PDT

Investigating

Some users are reporting intermittent issues accessing their email this morning. We have unleashed the issue-sniffing tech hounds to track down the root cause. We do sincerely apologize for any inconvenience the issue may cause to your daily operations as email is a vital tool.

Posted Apr 11, 2019 - 05:51 PDT

This incident affected: Redtail Email.