Redtail Technology Status

All Systems Operational

About This Site

Welcome to Redtail's status page. This is a good place to check for any known system issues, outages or scheduled maintenance. If you don't find what you need here, you can always contact us at:
support@redtailtechnology.com
800.206.5030

Uptime over the past 90 days. View historical uptime.

Redtail API (REST) Operational

90 days ago

100.0 % uptime

Today

Redtail CRM Operational

90 days ago

100.0 % uptime

Today

Redtail Imaging Operational

90 days ago

100.0 % uptime

Today

Redtail Email Operational

90 days ago

100.0 % uptime

Today

Retriever Cloud Operational

90 days ago

100.0 % uptime

Today

Retriever for Tailwag Operational

90 days ago

100.0 % uptime

Today

Client Services Operational

90 days ago

100.0 % uptime

Today

Outbound Integrations Operational

90 days ago

100.0 % uptime

Today

Inbound Integrations/SSO Operational

90 days ago

100.0 % uptime

Today

Redtail Speak Operational

90 days ago

100.0 % uptime

Today

Redtail CRM Mobile Operational

90 days ago

100.0 % uptime

Today

Suite Sync Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 2, 2025

No incidents reported today.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025

No incidents reported.

Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

Phone Support Disruption Related to AWS Outage

Resolved - This incident has been resolved.
Oct 21, 05:15 PDT

Update - Redtail is beginning to see signs of recovery across our impacted systems following performance issues related to our third-party service provider, Amazon Web Services (AWS). Access to live chat (Gila) and phone (Twilio) support have been restored through our third-party providers.

We continue to monitor progress closely and will keep you informed as further updates become available. Thank you for your patience and understanding as AWS and our team work to restore full service. Thank you for your patience and understanding.
Oct 20, 13:24 PDT

Update - Redtail is beginning to see signs of recovery across our impacted systems following performance issues related to our third-party service provider, Amazon Web Services (AWS). Access to live chat is now restored via our third-party provider, Glia. Phone connectivity is still affected so we recommend live chat or the Redtail Support app for contacting Redtail service at this time.

We continue to monitor progress closely and will keep you informed as further updates become available. Thank you for your patience and understanding as AWS and our team work to restore full service. Thank you for your patience and understanding.
Oct 20, 12:45 PDT

Update - Glia services are currently unavailable due to the ongoing AWS outage, and phone connectivity is also affected through our third-party provider, Twilio. As a result, live chat is temporarily unavailable.

We recommend submitting a case through the Redtail Support app as the primary method for contacting Redtail service at this time.

Thank you for your patience and understanding.
Oct 20, 08:27 PDT

Investigating - We’re currently experiencing issues with our phone support channels due to a disruption with Amazon Web Services (AWS), which is impacting Glia, our third-party provider.

During this time, we recommend reaching out to Redtail’s Support Team via live chat or by submitting a ticket through our Helpdesk instead of calling.

We’ll provide an update as soon as full functionality is restored. Thank you for your patience and understanding.
Oct 20, 08:07 PDT

Oct 20, 2025

Oct 19, 2025

No incidents reported.