Update - Our engineers are actively working through the backlog and expect the process to be completed within the next seven days, with indexing to follow a few days after that based on current projections. The team is also prioritizing a solution for the missing "To" addresses from the period of Oct. 10 to Nov. 11. The timeframe for resolving the missing addresses is still being determined and is not included in the current projections.
We sincerely apologize for the inconvenience and appreciate your patience and understanding as we work to resolve this issue.
Nov 12, 2024 - 10:08 PST
We sincerely apologize for the inconvenience and appreciate your patience and understanding as we work to resolve this issue.
Nov 12, 2024 - 10:08 PST
Update - Our engineers are proactively implementing changes to reduce the backlog in archiving emails. We are seeing steady improvements in processing, and users should notice more recent dates appearing in Email History within Redtail CRM. Our team continues to prioritize older emails to ensure they are archived efficiently.
We are diligently working to restore this feature to normal standards as soon as possible. We sincerely apologize for the inconvenience and appreciate your patience and understanding as we resolve the issue.
Nov 05, 2024 - 11:23 PST
We are diligently working to restore this feature to normal standards as soon as possible. We sincerely apologize for the inconvenience and appreciate your patience and understanding as we resolve the issue.
Nov 05, 2024 - 11:23 PST
Update - Our engineers are actively monitoring the processing of backlogged emails. Users should notice that the Email History dates within Redtail CRM are becoming more recent. Currently, our engineers are prioritizing adjustments to address older emails first. We’re seeing positive progress and expect to restore full functionality soon. We apologize for the inconvenience and are committed to resolving this issue promptly. Thank you for your patience and understanding as we work toward a complete resolution.
Oct 30, 2024 - 10:09 PDT
Oct 30, 2024 - 10:09 PDT
Update - Our engineers have been working diligently to deploy multiple fixes to address the ongoing issue affecting the Email History display within Redtail CRM. Some users may now see updates as recent as Oct. 26, while others are still seeing older dates. Due to a large backlog of emails to process, we are unable to provide an estimated resolution date at this time. We sincerely apologize for the inconvenience and are committed to resolving this issue as quickly as possible. Thank you for your patience and understanding as we work to restore full functionality.
Oct 28, 2024 - 07:56 PDT
Oct 28, 2024 - 07:56 PDT
Update - Our engineers are continuing to deploy fixes to process the archived email backlog. We understand the importance of this feature to your day-to-day operations and remedying the issue is our top priority. We sincerely apologize for the length of time it has taken to remedy. We are seeing progress but it is slower than anticipated. A reminder that you will more that likely see new mail appear quicker than some older mail. Thank for your patience and understanding as we work through this issue.
Oct 23, 2024 - 06:48 PDT
Oct 23, 2024 - 06:48 PDT
Update - Our engineers are continuing to deploy fixes to process the archived email backlog. We sincerely apologize for the length of time it is taking to remedy the issue. We are seeing progress but it is slower than anticipated. A reminder that you will more that likely see new mail appear quicker than some older mail. Thank for your patience and understanding as we work through this issue.
Oct 21, 2024 - 10:07 PDT
Oct 21, 2024 - 10:07 PDT
Identified - Our engineers have identified the issue and implemented a fix to bring the email history within Redtail CRM up to date. Users of our hosted services may see some emails processed out of order. We apologize for this but please rest assured that the older emails will be processed as well. The jobs are running now and could take a bit of time to catch up. We will keep you updated. Again. we humbly apologize for the inconvenience the issue may be causing currently.
Oct 15, 2024 - 23:36 PDT
Oct 15, 2024 - 23:36 PDT
Investigating - We are aware that archived emails for Redtail Email Services displayed within Redtail CRM is outside the normal processing time. Some users may show the most recent emails are dated 10/10. We have identified the issue and are working to resolve this.
Oct 15, 2024 - 09:36 PDT
Oct 15, 2024 - 09:36 PDT
About This Site
Welcome to Redtail's status page. This is a good place to check for any known system issues, outages or scheduled maintenance. If you don't find what you need here, you can always contact us at:
support@redtailtechnology.com
800.206.5030
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