Phoenix Level3 Outage 05/12/2017 20:10:47 GMT - The IP NOC reports that a switch has failed in Phoenix, AZ, impacting IP services. Remote investigation to isolate and resolve the issue are underway. Please be advised that updates for this event will be relayed at a minimum of hourly unless otherwise noted. The information conveyed hereafter is associated to live troubleshooting effort and as the discovery process evolves through to service resolution, ticket closure, or post incident review, details may evolve.
05/12/2017 20:35:22 GMT - Field Services are en route to the failure site, but an estimated time of arrival is currently unavailable.
05/12/2017 21:33:23 GMT - Field Services are on site, locating the affected equipment.
05/12/2017 21:48:25 GMT - Field Services are logged into the equipment, investigating to isolate and resolve the fault.
05/12/2017 22:06:54 GMT - Field Services confirmed a configuration error in the switch caused the impact. The change was reverted to restore services. The Technical Service Center is confirming restoral and a final notification will be sent upon completion.