Users reporting intermittent issues within Redtail CRM (Tailwag Interface) (INC-7)
Incident Report for Redtail Technology

Users were experiencing issues when attempting to make changes within Redtail CRM. This issue was the result of a unusually high consumption of system resources that created a bottleneck for database writes. The system corrected it self over a period of time. Our engineers have made some configuration adjusts to reduce the risk of this issue occurring moving forward.

Posted 5 months ago. Jan 08, 2018 - 12:41 PST

Resolved
All systems have returned to normal operation at this time. We do sincerely apologize for any inconvenience the issue may have caused to your daily operations.
Posted 7 months ago. Nov 10, 2017 - 20:17 PST
Update
The system is working it's way towards normalization. We do apologize for the length the issue and hope to have it resolved soon.
Posted 7 months ago. Nov 10, 2017 - 15:31 PST
Identified
The root cause has been identified and we are currently working to return performance back to normal.
Posted 7 months ago. Nov 10, 2017 - 12:45 PST
Investigating
Some users are reporting intermittent issues within Redtail CRM's Tailwag interface. We are troubleshooting now to determine a root cause. We do sincerely apologize for any inconvenience the issue may cause to your daily operations.
Posted 7 months ago. Nov 10, 2017 - 11:46 PST