Users reporting intermittent issues within Redtail CRM (Tailwag Interface) (INC-15)
Incident Report for Redtail Technology
Postmortem

Users reported intermittent issues with accessing Redtail CRM between 3:00 PM PDT and 3:09 PM PDT. We identified the root cause as being an issue with a load balancer handling connections for Redtail CRM. Once the cause was identified, we implemented a fix to resolve any connection traffic issues that were being experienced. 

 

A permanent resolution is to create a Load Balancer for each API in lieu of using on to handle all API connections.

Posted 7 months ago. Aug 10, 2018 - 10:38 PDT

Resolved
This issue has been resolved, we do sincerely apologize for any inconvenience the issue may cause to your daily operations.
Posted 8 months ago. Jul 25, 2018 - 17:22 PDT
Monitoring
We have identified the issue and corrected, and we are currently monitoring the situation.
Posted 8 months ago. Jul 25, 2018 - 14:47 PDT
Investigating
Some users are reporting intermittent issues navigating within or an inability to login to Redtail CRM's Tailwag interface. We have unleashed the issue-sniffing tech hounds to track down the root cause. We do sincerely apologize for any inconvenience the issue may cause to your daily operations.
Posted 8 months ago. Jul 25, 2018 - 14:15 PDT
This incident affected: Redtail API (REST) and Redtail CRM.